1. Introduction
RYHANAH Algeria SARL("RYHANAH," "we," "us," or "our") operates the website ryhanah.com and provides board cutting and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website and services.
2. Information We Collect
Personal Information
When you place a reservation or create an account, we may collect:
- Full name and contact information (email, phone number)
- Shipping and billing address
- Payment information (processed securely through third-party providers)
- Reservation details including uploaded files (3D models, design specifications)
- Communication records (emails, WhatsApp messages, support tickets)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Device type and operating system
- Pages viewed, time spent, and navigation patterns
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your reservations
- Communicate with you about reservations, shipping, and delivery
- Provide customer support
- Send reservation-related messages by email and, when you provide a phone number, by SMS — including reservation confirmations, receipts, status updates (e.g. confirmed, shipped, delivered, cancelled), and shipping or delivery notifications. These are transactional messages necessary for your reservation and are not marketing.
- Improve our website, products, and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (only with your consent)
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function (cart, session, region preferences)
- Analytics cookies: Help us understand how visitors interact with our website
- Preference cookies: Remember your settings (language, theme, region)
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
5. Data Sharing
We do not sell your personal information. We may share your data with:
- Shipping carriers: To deliver your reservations (name, address, phone number)
- Payment processors: To securely process payments
- Analytics providers: To improve our services (anonymized data)
- Legal authorities: When required by law or to protect our rights
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption for all data in transit, secure storage of personal information, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation records are kept for a minimum of 5 years for legal and tax compliance purposes. You may request deletion of your account and personal data at any time.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at [email protected].
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: RYHANAH Algeria SARL
- Email: [email protected]
- Phone: +213 555 000 000
- Address: Rue Example 123, Algiers