After delivery
Returns and warranty
Defective or incomplete on opening: tell us within 7 days. After that, every piece has a 1-year warranty: if a panel breaks, we send you the replacement panel.
When you open the cartons
Open and check your packages as soon as they are delivered. If a part is missing or a piece is defective, tell us within 7 days of delivery.
Missing part: we send it free of charge. Defective piece: we collect it at our cost and refund it.
1-year warranty
Every RYHANAH piece has a 1-year warranty from delivery. The warranty is included in the price.
If a panel breaks in normal use, we provide the replacement panel free of charge, identified by its letter in the assembly guide; only the delivery is at your cost. We replace that panel, not the whole piece.
On delivery
Check the number and condition of the cartons with the courier. If a carton is damaged, tell the courier and let us know as soon as possible.
What we do not take back
A piece in good condition is not taken back or exchanged: returns are accepted only for a defect found on opening, within 7 days of delivery.
Boards cut to size, made to your dimensions, are taken back only if defective on opening; they are not covered by the 1-year warranty.
How to ask
On "Track a reservation", enter your reservation number and choose "Missing part, warranty or return". Signed in: open the reservation in your account.
You can also call us, message us on WhatsApp or use the contact form.